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One-on-one virtual consultations for product support, car seat checks, or service appointments

From car seat installation and proper fit to stroller and playard set up, our expert Customer Service Team and Child Passenger Safety Technicians are here to guide you through the process from beginning to end.

Get started by scheduling a complimentary Virtual Consultation with one of our qualified team members. Within your 30-minute appointment window, we will go over your questions and via Zoom Conferencing.

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Safety Starts Here

We’re here to help answer all of your car seat questions, from installation to proper fit, when to transition, and the various support services we provide. We’re excited to share our knowledge with parents, parents-to-be, and caregivers!

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Schedule a complimentary virtual consultation

Before the appointment

Make sure you’ve registered your product and send along a description of what assistance you need. Trying to install a car seat? Wheels squeaking? We’ll find the right person to help!

During the appointment

One of our skilled technicians will guide you through the steps for solving your challenge. They will set up a matching product to walk you through the process and answer any questions you have along the way.

After the appointment

We’ll send you a follow-up up email with any further details or documentation that might be of assistance.

Schedule Your Appointment

Quick Links

Warranty Questions

Product Registration

Stroller Tune-up + Cleaning

Car SEat + Accessory Fabric Cleaning

Tailored Customization

Three Year Warranty

UPPAbaby is proud to offer a one-year extended warranty (for a total of three years) on all juvenile gear and accessories (Strollers, Car seats, Playard, Bassinet, RumbleSeat, and PiggyBack). To receive the warranty, simply register online within three months of purchase and provide a valid receipt from an authorized retailer. It’s our way of saying thank you for putting your trust in us.

Limited Lifetime Warranty

UPPAbaby offers a LIMITED LIFETIME WARRANTY on all car seats. To receive the LIMITED LIFETIME WARRANTY, customers must register their product within three months of purchase and provide a valid receipt from an authorized retailer. The lifetime of the product is defined by the expiration date included on the product. The LIMITED LIFETIME WARRANTY represents UPPAbaby’s continuous commitment to child passenger safety.

TravelSafe Guarantees Your Gear

You can gate-check your gear without any fear thanks to our TravelSafe program! With the purchase of an UPPAbaby Travel Bag, you qualify for our TravelSafe Program which insures your playard, stroller, car seat, RumbleSeat, or Bassinet during air travel. Simply register both your gear and your Travel Bag before your departure, and any damage caused to your product during air travel is fully covered by UPPAbaby, under the terms of your original warranty

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